Privacy Policy
Last Updated: August 21, 2026
Buzzingo, LLC, d/b/a Buzzingo Tech Experts
4003 Rustic Woods Dr, Suite F
Kingwood, TX 77339
(281) 617-BUZZ (2899)
privacy@gobuzzingo.com
1. Introduction
At Buzzingo, LLC, doing business as Buzzingo Tech Experts (“we,” “us,” “our”), we take your data privacy seriously. This Privacy Policy explains how we collect, use, share, and protect personal information across our retail computer and phone repair, sales, Managed Service Provider (MSP), data recovery, and other services, as well as on our website and in our communications. “You” and “your” refer to the customer or website visitor to whom the information relates. We do not sell your personal information.
2. Information We Collect
We collect only the information reasonably necessary to provide our services:
Contact & Account Information: Name, phone
number, email, physical address, and business details, where
applicable.Device & Service Information: Device
make/model, serial numbers, symptoms, hardware/software configuration,
and temporary login credentials needed for diagnostics or remote
support.Data on Your Devices: During repair, data
recovery, backup/transfer, or device disposal, our technicians may
access files, folders, system information, contacts, communications, or
other data only to the extent necessary to perform the requested
service. For certain specialized repairs (board-level or
manufacturer-specific work, for example) or data recovery cases we
cannot complete in-house, your device or drive may be sent to a
qualified third-party repair or recovery partner. Where possible, we
remove your data-bearing drive before sending a device out for repair,
and we do not provide device login credentials to any third party unless
it is unavoidable to complete the requested service.Remote Support & Monitoring Software: We
install remote monitoring and support software on most devices we
service, which allows us to provide remote support when requested. MSP
clients always have this software installed as part of ongoing service;
other customers may have it installed during a repair or service visit
to enable optional remote support.Network & Systems Data: For MSP and other IT
support engagements, we may collect network details, performance logs,
remote access credentials, and usage metrics.Payment Information: Payment is processed
through a third-party payment processor. We do not store full payment
card details in our systems, which helps us remain compliant with
Payment Card Industry standards.Website Data: IP address, browser type, device
information, cookies, and similar tracking technologies (see Section
10).
3. SMS and Communications Policy
We use SMS text messaging for direct, conversational communication about your service, such as asking for login information needed for a repair or letting you know your device is ready. We do not use automated SMS systems or text message marketing. Full details on our texting program are in our SMS Terms and Conditions.
Consent and Opt-Out: By providing your phone
number, you consent to receive service-related messages. You may opt out
at any time by replying “STOP,” or reply “HELP” for assistance. Message
and data rates may apply. Frequency varies based on your service
needs.Third-Party Sharing: We do not share or sell
mobile information or SMS opt-in data with third parties or affiliates
for marketing or promotional purposes.
4. Call Recording and Artificial Intelligence (AI) Transcription
Our telephone calls may be recorded to help us maintain accurate service records and improve customer service. We use a secure third-party voice communications provider with built-in AI technology to transcribe and summarize these conversations. Recordings and AI-generated summaries are kept confidential and used only for internal quality assurance, training, and service continuity.
5. Use of Artificial Intelligence in Our Operations
We use artificial intelligence tools in several ways to help us run the business and support you. Here’s what that looks like now, and where it’s headed:
Day-to-day use: Our team uses AI tools to troubleshoot technical issues, plan larger projects, research compliance requirements, and draft customer communications, such as emails and ticket notes. This can involve pasting in error logs, screenshots, or a summary of the work performed, which may include personal information. Where available, we configure these tools not to use submitted information to train their underlying models.
Automated diagnostics and ticket documentation: We are developing an AI-assisted repair tool that reviews information about a device, such as installed software and system specs, along with the reported problem and the work performed, to suggest next steps, run pre-approved diagnostic or repair scripts, and help draft the ticket summary. A technician remains involved in reviewing and completing the work.
Ticket and workflow monitoring: We are also developing an AI assistant to help our team stay on top of open tickets and track incoming parts. This tool has access to ticket and customer information as needed to do that job.
Future automated resolution: Over time, we may expand these tools to AI-assisted or AI-initiated resolution of some support tickets, potentially including reviewing customer and device information already in our systems and running pre-approved scripts based on the reported problem. When this capability is introduced, we’ll update this policy to reflect how it works and what oversight is in place.
Across all these uses, information is shared with AI tools only as needed to do the job; these tools are treated as service providers under Section 10, and our employee confidentiality and data-handling policies apply to how our team uses them.
6. Hardware and Data Retention Policy
When replacing components, backing up your data to a new system, or accepting a drive from a device you’re disposing of, we often retain physical hard drives and backups.
Standard Practice: We generally hold hard drives
and backups for approximately three (3) months from the date of
drop-off, not the date the work is completed or the device is picked up.
This is our usual practice, not a guarantee, and some drives may be
securely destroyed sooner depending on the situation. If you’d rather
hold onto your own drive, or want your data destroyed sooner, just let
us know.Secure Destruction: Data is securely erased
using methods consistent with NIST Special Publication 800-88 media
sanitization guidelines.Certified Destruction: For clients who need
documented compliance, we offer certified data destruction to NIST SP
800-88 compliance (the modern successor to DoD 5220.22-M) paired with a
formal Certificate of Destruction, for an additional fee.
You remain responsible for maintaining your own backups of important files. Full details on drop-off and pickup procedures are in our Service Agreement.
Specialized Data Review Engagements
On occasion, and only at the direction of an attorney or with the device owner’s express authorization, we may clone or review specific data in connection with a legal matter. These engagements are handled on a case-by-case basis under a separate written agreement, are not part of our standard advertised services, and are distinct from the repair and recovery services described above.
7. Regulatory Compliance for Professional Clients
We support business clients who operate under regulatory and confidentiality frameworks, including healthcare providers (HIPAA), financial and insurance professionals (GLBA), and legal practices. This can include data we manage on your behalf through backup systems, cloud storage, and hosted email or productivity platforms such as Microsoft 365 or Google Workspace. We maintain compliance-related agreements, such as Business Associate Agreements (BAAs), with our core ticketing, support, and communication vendors, and we’re prepared to enter into a BAA or other relevant compliance agreement directly with your organization on request.
8. Data Security and Breach Notification
We use reasonable administrative, technical, and physical safeguards to protect your information, including encryption where applicable, access controls, secure device handling, encrypted remote sessions, and employee training, consistent with our obligations under the Texas Identity Theft Enforcement and Protection Act (Tex. Bus. & Com. Code Ch. 521). No method of transmission or storage is completely secure, but we use commercially reasonable measures. If a security incident affects your sensitive personal information, we will notify affected customers and the Texas Attorney General, as required by Texas law, within the timeframes set by Texas law.
9. Employee Data Access and Security
Trust is the foundation of our business. We maintain strict, written policies governing employee access to customer devices and data. Staff may access your files only to the extent necessary to perform requested repairs or data transfers. We have zero tolerance for unauthorized copying, viewing, or handling of personal files, and violations result in immediate termination.
10. How We Share Information and Your Rights
Service Providers: We share information with our
employees and authorized technicians or contractors, and with trusted
service providers who help us deliver our services, such as
communications platforms, payment processors, and hosting providers. We
may also disclose information as authorized by you or your attorney, in
a business transfer such as a merger, or as required by law. We share
the minimum information necessary.Service Referrals and Third-Party Coordination:
Depending on your service, we may share limited information with
specialized third parties to help resolve your issue:Telecommunications and internet service partners, to
check service availability at your address or help you get a quote for
phone or internet service. These partners don’t contact you directly;
quotes, scheduling, and demos are coordinated through us first, and you
can decline at any time. We may receive a referral commission if you
sign up for service this way.Outsourced data recovery partners, for cases beyond what
we can complete in-house. These partners primarily work directly with
us, though a partner may sometimes contact you directly with questions
specific to your recovery.Hardware repair partners, for board-level or
manufacturer-specific repairs we don’t perform in-house. Devices sent
out may include a tag with your name and contact information so they can
be tracked and returned properly. We provide login credentials to a
repair partner only when it’s unavoidable to test or complete the
repair.Manufacturers, extended warranty companies, and
retailers, when we submit a repair on your behalf under a
manufacturer warranty, service plan, or retail protection plan (such as
a store’s extended coverage program).Software and cloud platform providers, such as
Microsoft, Google, and Apple, when setting up or supporting services
you’ve requested. For example, a business Microsoft 365 tenant, a Google
Workspace account, an Apple ID or iCloud setup, a residential Microsoft
365 subscription, or a Google/Gmail/YouTube account. We share what’s
necessary to create, configure, or manage your account with that
provider.
Any external service provider we use to help deliver support, including those listed above, is also governed by that provider’s own terms and privacy practices. This is separate from mobile/SMS opt-in data, which we never share for marketing purposes (see Section 3), and separate from selling or renting your information to advertisers or data brokers, which we do not do.
Your Rights: You can request access to,
correction of, or deletion of your personal information, subject to
legal exceptions and our ability to verify your identity. You can also
opt out of SMS messages at any time (reply STOP). To make a request,
contact us using the information above, and we’ll make reasonable
efforts to respond promptly.Cookies & Tracking: Our website uses
essential cookies for functionality and security, and may use analytics
or advertising tracking technologies, such as the Meta (Facebook) pixel,
to understand website traffic and measure the effectiveness of our
advertising. You can manage cookies through your browser
settings.Third-Party Links: Our website or communications
may link to third-party sites. Their privacy policies apply to those
sites.Children’s Privacy: Our services are for adults
and businesses. We do not knowingly collect information from children
under 13.
11. Changes to This Policy
We may update this policy periodically to reflect changes in our business practices or legal requirements. The “Last Updated” date reflects the current version.
